17 Win Privacy Policy – How We Handle Your Personal Data

When you register an account on 17 win, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement, and set up your account correctly. During the deposit and withdrawal process, we may also collect payment-related details such as your preferred payment method and transaction reference numbers. If you contact our support team, we retain records of that communication to help resolve your concern efficiently. All information you submit is stored securely and used only for the purposes described in this policy. We do not collect more information than is necessary to operate your account and deliver our services. You are responsible for ensuring that the details you provide are accurate and up to date.

When you access the 17 win platform — whether through a browser or the mobile app — we automatically collect certain technical data to ensure the platform functions correctly and securely. This includes your IP address, device type, operating system, browser version, and session activity logs. We also record which pages you visit, how long you spend on each section, and which games or features you interact with. This data helps us identify technical issues, improve platform performance, and detect any unusual activity that may indicate fraud or unauthorised access. We use cookies and similar tracking technologies to maintain your session and remember your preferences across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. No automatically collected data is used to identify you personally without being linked to your registered account information.

17 win does not sell your personal data to third parties for marketing or commercial purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention services — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to disclose information, such as in response to a valid court order or regulatory request from Philippine authorities, we will comply with applicable law. We may also share aggregated, anonymised data for analytical purposes, but this data cannot be used to identify any individual player. Any third-party service provider we work with is required to handle your data in a manner consistent with this Privacy Policy. We regularly review our third-party relationships to ensure ongoing compliance with data protection standards. If you have concerns about how a specific third party handles your data, you may contact our support team for clarification.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 17 win platform is encrypted using secure protocols, ensuring that sensitive information cannot be intercepted during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data handling responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine regulatory authority in accordance with applicable law. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage players to use strong, unique passwords and to keep their login credentials confidential. If you suspect any unauthorised access to your account, contact our support team immediately.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required by anti-money laundering regulations applicable to online gaming platforms. Communication records with our support team are kept for a period sufficient to resolve any disputes or follow-up queries that may arise. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date of closure, subject to any outstanding legal obligations. You may request information about the specific retention period applicable to your data by contacting our support team. We do not retain data beyond what is necessary for the purposes described in this policy.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have specific rights regarding the personal data we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold, and the right to request corrections if any details are inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the platform's live chat or via the email address listed in the footer of this page. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable regulations.